WHAT DO I NEED TO DO IN ORDER TO MAINTAIN REGULAR CUSTOMERS?!
- You need to always be on time to every appointment
- You need to be polite to all your customers and not take criticism badly. Make sure to say "How are you?" to them. This will show that you are a mature young adult instead of just a teenager.
- You MUST do a satisfactory job. This is ESSENTIAL.
- Do not damage their car.
- Show that you appreciate their business
- Keep your prices at a flat rate and try not to change your prices a lot because it will result in some annoyed people
- BE MATURE
- Be efficient. The faster it takes to wash the car, the better. People will be satisfied with your efficency.
- Offer regular discounts, freebies, and mini loyalty rewards
- Put some flyers around your community, for starters.
- Word of mouth is a really important tool. If you have satisfied customers, they might even refer a customer to you :)
- Talk to your friends about joining your business and helping you get more customers.
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